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    FREQUENTLY ASKED QUESTIONS

    Where do I create my account?

    An account may be created once an order has been added to the cart

    I have just placed an order, how long until I receive my goods?

    All of our products are produced when you order them, on-demand, to avoid waste and keep our business sustainable. We go out of our way to use only the highest quality materials and processes. When you buy a product from My Word Art, we produce it, package it and ship it to you . Normally your order should take 5-10 working days (working days exclude weekends and public holidays) to complete. Framed prints and canvasses could take up to 14 days. Once shipped you will receive a tracking number.

    How will my order be delivered?

    All orders ship from Johannesburg via our courier partner, unless you’ve selected the collect option. Delivery is normally overnight (door to door) depending on the address. If you’ve selected collect, we’ll let you know when your order is ready to be picked up.

    How do I track the progress of my order?

    To order online, you need an account with us. Simply Login to check the status of your order.

    Can I return it?

    We’re happy to offer an exchange for any prints that are not 100{3caf86c0274a0e245128238640a586d909dabdc7e778f8eabd8fc879375bb8f9} satisfactory. However, we do not offer refunds or accept returns on any framed or canvas prints. You can exchange your My Word Art print within 7 days from the date received. My Word Art returns must be returned in the original, unused condition. Please send us an email at for our address and exchange authorization. Unfortunately we do not offer refunds on shipping costs incurred. Also, all custom orders are final and may not be exchanged.

    International orders?

    Although we only operate within the South African border at present, we don’t mind helping international clients. Please send us an email at to kickoff the manual process.